Thank you for shopping with Creative Collectables! We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.
1. Return Eligibility
You may return or exchange most items within 30 days of the delivery date. Exceptions apply to clearance items, which are final sale and not eligible for returns or exchanges.
2. Condition of Items
To be eligible for a return or exchange, items must be in the same condition that you received them, with all original packaging, tags, and accessories included. Items must not have been used or altered in any way.
3. Initiating a Return or Exchange
To initiate a return or exchange, please contact us at [email protected] with your order number and the reason for the return or exchange. We will respond with instructions on how to proceed.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or error by Creative Collectables. We recommend using a trackable shipping service and purchasing shipping insurance. Packages should be sent to:
Creative Collectables
[Insert Return Address]
5. Exchange Process
If you would like to exchange your item for a different size, color, or style, please follow the return process and let us know the details of your exchange. Once we receive and inspect your returned item, we will send you a new item at no additional cost.
6. Refunds
Once we receive and inspect your returned item, we will notify you that we have received it. We will then issue a refund to your original method of payment within [insert number of business days, e.g., 7 business days]. Some types of payments may take additional time to process.
7. Non-Returnable Items
The following items are non-returnable:
- Clearance items
- Gift cards
- Downloadable software products
- Any item not in its original condition, including used, altered, or damaged products
8. Contact Information
If you have any questions about our return and exchange policy, please contact us at:
Creative Collectables
Email: [email protected]